At Manta Style Bird Nest, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a clear and straightforward refund policy as outlined below.

1. Returns

We accept returns within 14 days of the purchase date for items that are unused, unopened, and in their original packaging. To be eligible for a return, the product must be in the same condition as when you received it, with no signs of use, damage, or tampering.

2. Refunds

Once your returned item is received and inspected, we will send you a confirmation email notifying you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.

3. Late or Missing Refunds

If you haven’t received your refund after the stated processing time, please check your bank account or credit card statement again. If your refund is still missing, contact your bank or credit card company, as it may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, send us an email at [email protected], and we will provide you with further instructions on how to proceed.

5. Non-Refundable Items

Several types of goods are exempt from being returned:

• Perishable items such as food products that have been opened or partially consumed.
• Gift cards.
• Downloadable software or digital products.
• Products marked as final sale or clearance.

6. Return Shipping

To return your product, please contact us at [email protected] for return instructions. You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Refund for Shipping Costs

If the product is defective or damaged upon receipt, we will cover the return shipping costs. In other cases, shipping costs are non-refundable, and the customer will bear the cost of return shipping.

8. Contact Information

If you have any questions about our refund policy, please contact us:

Manta Style Bird Nest
Email: [email protected]
Phone: +60 17­3808024
Address: B­11­01 BLOCK B, DATARAN PRIMA CONDOMINIUM
JALAN PJU 1/42 47301
PETALING JAYA SELANGOR MALAYSIA